Hey there— we’re in need of a rockstar Event Manager to join our team.

Are you an organizer? A person that likes to play host? Maybe you have as much fun planning parties as attending them—and you almost never make a party foul. If you’re ready to embark on a career that’s devoted to the pursuit of fun, read on and see how we roll.

The Event Manager embodies all we strive for at Flamingo Bowl—serving as our master of ceremonies. This role is all about creating a fun, energetic, and worry-free experience for all event guests. From setup to cleanup, this person serves as direct liaison with the event contact—gaining feedback and dispatching our facilitators of fun to make sure all needs are met with friendly, world-class service.

Part party planner, part manager, and part spokesperson for Flamingo Bowl, the Event Manager gets it done while promoting an environment of fun— after all, smiles are contagious. The hours are similar to those of other entertainment venues—nights and weekends in a fast-paced environment.

SUMMARY

The Event Manager manages a staff of Events Hosts who ensure that all event clients and guests are extremely satisfied with all aspects of their event.

The Event Manager will work closely with both the sales and operations teams to create a seamless guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Primary duties and responsibilities include, but are not limited to the following:
  • Host special events
  • Oversee setup of all tables, areas and supplies
  • Create a personal connection with the event contact, while ensuring that all of their guest needs are exceeded
  • Diligently maintain a clean and organized work area
  • Promote a customer focused approach to event hosting
  • Use client database to forecast events to create event staff schedule
  • Ensure completion of all event reporting
  • Use guest feedback reports to improve guest satisfaction
  • Counsel and discipline staff as appropriate by following established human resources standards, policies and programs
  • Timely and accurate completion of all administrative task
  • Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs.
  • Other duties may be assigned.

REQUIREMENTS

  • SUPERVISORY RESPONSIBILITIES: The Event Manager manages a staff of Events Hosts who ensure that all event clients and guests are extremely satisfied with all aspects of their event. The Event Manager will work closely with both the sales and operations teams to create a seamless guest experience.
  • QUALIFICATIONS: The Event Manager possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.). Thorough working knowledge of POS register systems; experience utilizing word-processing, spreadsheets, inventory, internet and related PC based systems. Basic business math and accounting skills needed, as well as strong analytical/decision-making skills.
  • The Event Manager must be a strong team player and people developer, possess a high level of profit and loss capability, and sales and marketing skills and abilities.
  • EDUCATION AND/OR EXPERIENCE: Associate degree with a minimum of one year managing people. Knowledge of food and beverage/hospitality industry. Broad knowledge and experience in event planning and execution. Proficiency with MS Office Suite and database software preferred. Relevant experience or equivalent combination of education and experience is also acceptable.
  • PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds, 100 pounds with help and/or assistance.
  • WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a bowling center environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.